You may request a return within 30 days of delivery. To start a return, contact support@pawdriva.com with your order number before sending anything back.
Return eligibility
To be eligible, the item must be in substantially new condition, clean, complete, and with its original packaging when reasonably possible. Items showing significant wear, pet hair, odors, stains, washing, damage from use, or missing parts may be ineligible for return.
Do not send a return without authorization. We will provide return instructions after reviewing your request.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. If we sent the wrong item or the product arrived damaged, contact us within 7 days of delivery and include photos when possible.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or card provider may require additional time to post the refund. Original shipping charges, if any, and optional expedited shipping charges are not refundable unless required by law or the return is due to our error.
Cancellations
We will try to honor cancellation requests received before an order enters processing. Once processing or shipment has begun, cancellation may no longer be possible.